Jet4bet Casino - Player believes that their withdrawal has been delayed.

I am submitting this complaint regarding Jet4Bet Casino and a $4,000 withdrawal that has not been resolved.

I requested a withdrawal of $4,000. Unfortunately, the wrong BSB number was entered (the account number was correct). After realising the mistake, I contacted my bank (ANZ), who advised that because the BSB does not match the account, the transfer would be automatically rejected and returned to the sender.

Since then:

I have contacted Jet4Bet live chat multiple times

The support responses have been very limited and not helpful

I have emailed Jet4Bet explaining the situation in detail

I have received no response to my emails

The casino has not provided any transaction confirmation, rejection notice, or return reference

My bank has confirmed that the funds cannot settle and have been rejected, yet Jet4Bet continues to advise that it may take several business days without providing proof of the transaction status or a clear timeframe for the return of funds.

This situation is causing significant stress, as $4,000 is a substantial amount of money. I am only requesting

the status of where the $4000 actually is as my bank has repeatedly stated the money would have been auto rejected as this BSB number does not exist in Australia

I am willing to provide any additional information or documentation required.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Mobin23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi thanks for your reply can I please clarify that and point out that the payment withdrawal will not go through due to a error made of the BSB number being wrong which my bank says it would automatically reject when Jet4bet tried to put the payment through . Jet4bet support is giving me very little response and generic replies . Please if you could contact them to speak to a representative it would be much appreciated as I have emailed with no response

Dear Mobin23,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Mobin23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru