HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All44847Opened927Not solved5610Solved12658Rejected25652
Active filters: Casino:
Clear all filters
Unresolved Our verdict

No reaction policy, good regulator

Black points: 63
Disputed amount: €945

Locowin Casino - Player’s winnings have been confiscated.

Locowin Casino
Safety Index:Above average Submitted: 19 Jun 2024
Unresolved Our verdict

Against fair gambling

Black points: 82
Disputed amount: 1,620 ₮

Raze Casino - Player's winnings were confiscated due to bonus game restrictions.

Raze Casino
Safety Index:Fresh casino Submitted: 18 Jun 2024
Unresolved Our verdict

No reaction, good regulator

Black points: 735
Disputed amount: 24,761 kr.

Party Poker Casino DK - PartyPoker refuses to release self-excluded player's winnings.

Party Poker Casino DK
Safety Index:Above average Submitted: 18 Jun 2024
Unresolved Our verdict

No reaction, good regulator

Black points: 178
Disputed amount: 5,000 kr

Casino Charles - Player’s withdrawal was delayed.

Casino Charles
Safety Index:Very low Submitted: 18 Jun 2024
Unresolved Our verdict

No reaction, passive regulator

Black points: 725
Disputed amount: 9,000 R$

Spinado Casino - Player’s winnings were confiscated.

Spinado Casino
Safety Index:Low Submitted: 18 Jun 2024
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 645
Disputed amount: $14,408

Zipang Casino - Player’s winnings were confiscated due to a duplicate account claim.

Zipang Casino
Safety Index:Very low Submitted: 18 Jun 2024
Unresolved Our verdict

No reaction, passive regulator

Black points: 3135
Disputed amount: 65,000 RM

AB33 Casino - Player’s withdrawal is delayed.

AB33 Casino
Safety Index:Very low Submitted: 18 Jun 2024
Unresolved Our verdict

Insufficient evidence from casino

Black points: 250
Disputed amount: 15,000 INR

JeetWin Casino - Player struggling to close account.

JeetWin Casino
Safety Index:Low Submitted: 18 Jun 2024
Unresolved Our verdict

Failed self-exclusion

Black points: 4387
Disputed amount: Can$12,000

Cazino Stars Casino - Player’s account remains open despite closure requests.

Cazino Stars Casino
Safety Index:Very low Submitted: 17 Jun 2024
Unresolved Our verdict

Insufficient evidence from casino

Black points: 4203
Disputed amount: $8,406

Mr. O Casino - Player’s winnings confiscated and account is closed.

Mr. O Casino
Safety Index:Low Submitted: 17 Jun 2024
Show more complaints (+10)
Showing 531 - 540 of 5,610 complaints
1...53 54 55...561
Go to pageof 561 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news