HomeComplaintsGrams.bet Casino - Player’s account has been closed and winnings confiscated.

Grams.bet Casino - Player’s account has been closed and winnings confiscated.

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1d 14h 50m 9s

Grams.bet Casino
Safety Index 7.4 Above average

Case summary

The player from Norway had his account closed by Grams.bet, and his winnings were confiscated after being misled about the withdrawal process. Despite providing the requested information, his account is now blocked, and he cannot access his funds.

Public
Public
1 week ago

Grams.bet just closed my account and took my money after telling me continuously lying to me about sending it.

They asked me to request new withdrawals and send my screenshots of my wallet address for confirmation.

After receiving everything they requested they told me that they would send my money but now they just blocked my account and stole my money.



Public
Public
6 days ago

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Public
Public
6 days ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Grams.bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please advise how long you were a player at the casino and when exactly your account was blocked?
  • How did you learn about your account being blocked?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?
  • Could you please share with me your communication with the casino regarding the issue, or other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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5 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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