The player from the Netherlands faced an account ban after her first withdrawal request, with the casino accusing her of using multiple accounts despite having had no issues during deposits. She clarified that her boyfriend also had an account but they used separate devices and accounts, and questioned the casino's referral practices. The complaint was closed as unresolved due to the casino's consistent lack of cooperation and refusal to engage in communication or provide proof of the alleged violations. The Complaints Team was unable to advance the case and noted that the casino’s non-responsiveness would negatively impact its overall rating. The player was advised to avoid this casino based on the pattern of unresolved complaints.
Goldbet Casino - Player’s account has been closed without reason.
Unresolved
Our verdict
No reaction policy
Black points: 112
Amount: €380
Goldbet Casino
Safety Index 4.2 LowCase summary
Discussion
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2 months ago
After the first withdrawl request, suddently my account has been banned because of the accusation using multiple accounts. Complete nonsense, my boyfriend had an account at goldbet as well, and we live at the same adress. But he uses his account on his phone and his bankaccount. So there is no duplicate account fraude. Now the accusation is that you only can have one account per household. When i made deposits the did not ban me or notify me. Deposits are no problem but when you put up a withdrawl request then the shit hits the fan and you are a rulebreaker. Another fun fact about Goldbet casino: my boyfriend had 2 refferals here, and the say you get 25% of the earnings of the casino. When both refferals made a big deposit of almost €1000 each, the refferals were deleted from his account because of a violation of the terms and conditions….. What can you do wrong when you share a refferal link that Goldbet gave themsellfs. These guys are crooks and steal money from you. Don’t play here it is a rippoff
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear Ankie.af,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue regarding multiple accounts and understand your concern.
Please note that, according to the casino’s Terms and Conditions, creating multiple accounts from the same household or IP address may lead to account restrictions or confiscation of winnings.
Additionally, we understand that your partner may also be experiencing issues related to the referral program. However, please keep in mind that we are unable to accept complaints submitted on behalf of a third person. In such cases, the affected player must submit the complaint personally using their own account.
Nevertheless, I’d like to emphasize that we’ve received many complaints regarding this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.
Could you please forward a screenshot of your communication with the casino to petra.h@casino.guru?
Thank you very much for your understanding and cooperation.
Best regards,
Petra
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2 months ago
Dear Ankie.af,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Hi Petra, i sent all the emails forward to petra.h@casino.guru. I still in the battle of getting an reply and some kind of communication with goldbet support. Most responses are from AI. When asking for proof and screenshots that shows duplicate accounts we get the same reply we always get. Section 3.1 ....blalblallabla but no proof.
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2 months ago
Dear Ankie.af,
Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.
Regrettably, we have no other choice since it seems to be a common practice for Goldbet Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
Best Regards,
Petra
