RagePokies Casino - Player's withdrawal has been delayed.

They told me it was suspicious betting activity i sat there for hours getting that money up for them to tell me it's rejected and they will refund my deposit. I used features provided by the site on the game so I dont know how that's suspicious..

Also you ask for a email associated with the site but you use your mobile number which is +61401642939

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Dear ERINV86003,

Thank you very much for submitting your complaint.

I’m sorry to hear about your problem with the withdrawal process at the casino. To better understand your situation and help resolve the issue, could you please provide answers to the following questions:

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Can you describe the betting activity that you engaged in while playing?
• Have you had any previous issues with your account or withdrawals at this casino?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

Hi i have supplied you with a couple of screenshots of the game I believed I was playing (slot) and also the 2 feature's I like to use which is on all games across all sites ( turbo spin and auot spin) and I use them all the time. This site paid out a $100 withdrawal after they rejected my $7001 withdrawl and I would have played the same way using the feature. I will upload a short video I made of the way I like 2 use the turbo and auto spin features on the games I play. I will also upload screenshots of what I said after they gave me the $100 withdrawal.

Thank you for your help with this.

Sorry tried to upload the video but wouldnt allow me to..

And most like any other player if you win money you usually increase your bet or fluctuate between bets.

Thank you for your reply and for providing the previous details, ERINV86003.

• Did you complete the verification process before you lost access to your account?
• Would it be possible to provide your game and betting history?
• Did you accumulate your winnings with or without an active bonus?
• Could you provide any additional relevant communication you had with the casino? This may include screenshots, emails, or chat records. You can send all documents to: petra.h@casino.guru or post your screenshots directly in this thread.

Thank you again for your cooperation.

Hi,

I have just emailed you with screenshots from what I could get from Rolltt Casino, as I still have access to this site.

Unfortunately transaction and betting history can only go back so far which I have also screenshot and sent to you via email.

As for verification there really is non, you sign up with ur mobile number payid, and name. Your name has to exactly match ur payid.

I have provided a screenshot here of the 2 games I believe I could have played Unfortunately 7 weeks is a while ago and at the time couldnt find anyone that help til I found this site.

I like to use the turbo spin and auto play features which are provided on all games across all casino sites.

Rolltt Casino gave me a $100 withdrawal after my $7001.16 withdrawal, which I would have played using these features and there was no rejection of this due to suspicious betting. I find it hard to believe how I could be suspicious betting using feature they provide on there games.

Thanks for any help you can provide me with muchly appreciated

Erin

Dear ERINV86003

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Thank - You to this point for all your help and gathering what information i had to move this on. My fingers are crossed that I will be paid out my winnings..

Hi Samuel,

Just wanted to touch base and see how things were going with this? Really looking forward to your reply?

Thank you

Erin

Hello Erin,

First of all, I would like to apologize for the delay in my reply.

Thank you for checking in and for your continued patience throughout this process. I also appreciate all the information and cooperation you have provided so far.

I wanted to give you a quick update. Unfortunately, I have not yet been able to establish direct contact with Rolltt Casino. So far, I have only been able to find their live chat support, and I have not been able to locate a dedicated complaints or management email address that would allow me to escalate the case further.

Could you please let me know whether you have received any emails from Rolltt Casino recently, particularly from any department other than regular customer support? If you have a contact email for the casino or any recent communication from them, it could be very helpful for moving the case forward.

In the meantime, I will continue looking for alternative ways to reach the casino and obtain their position regarding your case.

Thank you again for your patience and understanding. I look forward to your update.

Unfortunately I have no emails from them and the only way I have ever been able to make contact is through there chat 😕 they made this experience very unpleasant, especially not being able to give me any evidence of this suspicious betting. I only ever used features provided on there games. I will try find something and get back to you soon as I can!!

Thank you!!

So looks like they are moving and merging to another casino!! This is all I could screenshot tried to click on the links but just come up as pages not found 😞 must be due to them moving.. wish they would have just paid out my winnings and not ripped me off and made me have bad faith in these sites.

Hello Erin,

thank you for the update and for taking the time to look into this further.

I am sorry to hear that you have not been able to find any additional contact details and that the casino appears to be moving or merging into another platform. Unfortunately, I have also been unable to establish any reliable communication channel with the casino beyond the live chat, and the messages I have sent have simply been ignored.

At this stage, if the casino remains unreachable and continues to ignore attempts to resolve the matter, there may be little more that can be achieved through our standard complaint process. In that case, I would recommend preserving all available evidence you have (screenshots, chat conversations, account history, transaction records, etc.) and considering reporting the matter to the relevant consumer protection or cybercrime authorities in Australia. If any payment card or regulated payment method was used for deposits, you may also wish to contact your payment provider or bank to ask whether any additional options are available.

In the meantime, I will continue monitoring the situation and will make one final attempt to establish contact with the casino or any successor platform if I can identify one.

Thank you again for your patience and cooperation.

Hello,

Thank you for trying your best in this shit situation, I had hope that maybe you would be able to help resolve this cause the money would definitely come in handy right now. I really do appreciate the effort you have made to try and get in contact with them.

Thank you

Erin

Hello Erin,

thank you for your kind words and for your patience throughout this process. I truly appreciate your cooperation and all the information you have provided.

Unfortunately, despite my efforts, I have not been able to establish any meaningful communication with the casino. The only available contact channel appears to be their live chat, and my attempts to reach them have been ignored. The casino has also failed to participate in this complaint process.

After reviewing the available information, I have also been unable to verify any legitimate licensing or ADR framework that could be used to escalate this dispute further. The licensing claims presented by the casino appear to be unreliable, and there does not seem to be a genuine regulatory authority or dispute resolution body available to assist in this case.

For these reasons, I am unfortunately forced to close this complaint as "unresolved". I am very sorry that I was not able to help you achieve a better outcome. Please know that the casino's lack of cooperation and failure to engage in the mediation process will negatively affect its Safe Index rating on Casino Guru.

I would still recommend keeping all available evidence related to your case, including screenshots, chat logs, emails, and transaction records. If you deposited using a payment method that offers consumer protection, you may also consider discussing the matter with your bank or payment provider to see whether any further options are available.

I am genuinely sorry that I could not be of more help in this situation, and I wish you all the best moving forward.

Best regards,

Samuel

Casino Guru