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All42,455Opened869Unresolved5,669Resolved13,413Rejected22,504
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Our verdict Justified complaint

Wins Royal Casino - Player's bets voided due to unclear wagering requirements.

Unresolved Submitted: 24 Jan 2024
Black points: 500
Disputed amount: $1,000
Safety Index 3.7 Low
Our verdict No reaction policy

Golden Genie Casino - Player's withdrawal was cancelled without explanation.

Unresolved Submitted: 24 Jan 2024
Black points: 155
Disputed amount: £550
Safety Index 0.6 Very low
Our verdict No reaction policy

Lucky Wilds Casino - Player's €400 withdrawal is delayed.

Unresolved Submitted: 24 Jan 2024
Black points: 55
Disputed amount: €400
Safety Index 3.9 Low
Our verdict No reaction policy

Golden Genie Casino - Player is experiencing a severe withdrawal delay.

Unresolved Submitted: 23 Jan 2024
Black points: 104
Disputed amount: €978
Safety Index 0.6 Very low
Our verdict No reaction policy

Nords Casino - Player's self-exclusion not respected.

Unresolved Submitted: 23 Jan 2024
Black points: 57
Disputed amount: €300
Safety Index 3.7 Low
Our verdict Unreasonable excuse

Bet24-7 Casino - Player claims that payment has been delayed.

Unresolved Submitted: 21 Jan 2024
Black points: 500
Disputed amount: €63
Safety Index 1.0 Very low
Our verdict No reaction

ZeSlots Casino - Player's withdrawal is blocked.

Unresolved Submitted: 21 Jan 2024
Black points: 784
Disputed amount: €2,400
Safety Index 3.9 Low
Our verdict Insufficient evidence from casino

Scooby Bet Casino - Player is unable to log in and withdraw funds.

Unresolved Submitted: 20 Jan 2024
Black points: 250
Disputed amount: €200
Safety Index 6.7 Above average
Our verdict No reaction policy

Truenorth.bet Casino - Player’s withdrawal has been significantly delayed.

Unresolved Submitted: 20 Jan 2024
Black points: 49
Disputed amount: C$977
Safety Index 5.8 Below average
Our verdict No reaction policy

Golden Billy Casino - Player's self-exclusion request ignored.

Unresolved Submitted: 20 Jan 2024
Black points: 204
Disputed amount: €950
Safety Index 6.9 Above average
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