HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,452Opened760Unresolved5,482Resolved13,108Rejected22,102
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction policy

Simsinos Casino - Player's winnings confiscated due to alleged bonus abuse.

Unresolved Submitted: 01 Mar 2024
Black points: 67
Disputed amount: €1,029
Safety Index 4.5 Low
Our verdict No reaction policy

Deal Or No Deal Casino Ontario - Player’s withdrawal has been delayed.

Unresolved Submitted: 01 Mar 2024
Black points: 66
Disputed amount: C$1,490
Safety Index 6.1 Below average
Our verdict Failed self-exclusion

BookofCasino - Player's self-exclusion request ignored.

Unresolved Submitted: 01 Mar 2024
Black points: 231
Disputed amount: 6,000 kr
Safety Index 2.5 Very low
Our verdict No reaction policy

Deal Or No Deal Casino Ontario - Player’s withdrawals are delayed.

Unresolved Submitted: 29 Feb 2024
Black points: 67
Disputed amount: C$1,525
Safety Index 6.1 Below average
Our verdict No reaction policy

Magic Win Casino - Player hasn't received a withdrawal.

Unresolved Submitted: 29 Feb 2024
Black points: 126
Disputed amount: €480
Safety Index 0.6 Very low
Our verdict No reaction policy

VikingSpin Casino - Player's deposit not credited to the casino account.

Unresolved Submitted: 28 Feb 2024
Black points: 40
Disputed amount: €25
Safety Index 4.9 Low
Our verdict No reaction policy

BetdaVirada Casino - Player’s withdrawal delayed.

Unresolved Submitted: 28 Feb 2024
Black points: 123
Disputed amount: 2,500 R$
Safety Index 3.4 Very low
Our verdict No reaction

BetRivers Casino Ontario - Player’s account has been frozen after withdrawal request.

Unresolved Submitted: 28 Feb 2024
Black points: 2,553
Disputed amount: C$40,000
Safety Index 9.8 Very high
Our verdict No reaction

Megaslot Casino - Verification process delays player's withdrawal.

Unresolved Submitted: 28 Feb 2024
Black points: 259
Disputed amount: €750
Safety Index 8.4 High
Our verdict No reaction policy

Betway Casino - Player's withdrawal is delayed.

Unresolved Submitted: 27 Feb 2024
Black points: 37
Disputed amount: NZ$400
Safety Index 9.3 Very high
Show more complaints (+10)
Showing 3,031 - 3,040 of 5,482 complaints
1...303 304 305...549
Go to pageof 549 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Fury of Anubis_Push notification
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!