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All42,541Opened857Unresolved5,668Resolved13,424Rejected22,592
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Our verdict Unreasonable excuse

8xwins Casino - Player’s winnings were confiscated due to unclear bonus terms.

Unresolved Submitted: 13 Jun 2024
Black points: 500
Disputed amount: C$410
Safety Index 4.5 Low
Our verdict No reaction policy

Spicy Jackpots Casino - Player’s withdrawal has been delayed.

Unresolved Submitted: 13 Jun 2024
Black points: 72
Disputed amount: €300
Safety Index 1.7 Very low
Our verdict No reaction policy

bet365 Casino - Player’s account blocked and data forwarded without consent.

Unresolved Submitted: 12 Jun 2024
Black points: 87
Disputed amount: €550
Safety Index 9.8 Very high
Our verdict Failed self-exclusion

LuckyMax Casino - Player’s account closure requests ignored.

Unresolved Submitted: 12 Jun 2024
Black points: 870
Disputed amount: €1,600
Safety Index 0.2 Very low
Our verdict No reaction

PayPix.Bet Casino - Player’s account blocked after using bonus coupon.

Unresolved Submitted: 12 Jun 2024
Black points: 50
Disputed amount: 50 R$
Safety Index 3.5 Low
Our verdict No reaction

Apollo Bet Casino - Player’s withdrawal was rejected.

Unresolved Submitted: 12 Jun 2024
Black points: 309
Disputed amount: €462
Safety Index 6.6 Fresh casino
Our verdict No reaction

Betspins.io Casino - Player’s account was suspended and his withdrawal was delayed.

Unresolved Submitted: 12 Jun 2024
Black points: 755
Disputed amount: 4,800 USD₮
Safety Index 4.5 Low
Our verdict Failed self-exclusion

Hot.Bet Casino - Player’s account not closed and winnings disappeared.

Unresolved Submitted: 11 Jun 2024
Black points: 4,099
Disputed amount: €7,500
Safety Index 0.6 Very low
Our verdict Justified complaint

Betspins.io Casino - Player’s winnings have been reduced.

Unresolved Submitted: 11 Jun 2024
Black points: 408
Disputed amount: 817 USD₮
Safety Index 4.5 Low
Our verdict No reaction policy

Doctor Spins Casino - Player’s withdrawal request delayed.

Unresolved Submitted: 09 Jun 2024
Black points: 20
Disputed amount: C$100
Safety Index 2.6 Very low
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