HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,531Opened851Unresolved5,668Resolved13,421Rejected22,591
Active filters: Casino:
Clear all filters
Sort
Our verdict Failed self-exclusion

WinOlot Casino - Player’s account closure request is ignored.

Unresolved Submitted: 13 Aug 2024
Black points: 437
Disputed amount: €800
Safety Index 4.5 Low
Our verdict No reaction policy

HugoBets Casino - Player's account has been closed and winnings confiscated.

Unresolved Submitted: 13 Aug 2024
Black points: 97
Disputed amount: €889
Safety Index 4.1 Low
Our verdict No reaction policy

Love Casino - Player’s account closure request remains unaddressed.

Unresolved Submitted: 12 Aug 2024
Black points: 458
Disputed amount: €3,000
Safety Index 0.7 Very low
Our verdict No reaction

Shangri La Casino - Player's account has been closed without reason.

Unresolved Submitted: 12 Aug 2024
Black points: 393
Disputed amount: €650
Safety Index 5.8 Below average
Our verdict Unreasonable excuse

Primebetcasino - Player's withdrawal is delayed and funds are being withheld.

Unresolved Submitted: 12 Aug 2024
Black points: 75,254
Disputed amount: $37,627
Safety Index 0.0 Very low
Our verdict No reaction

TedCasino - Player’s winnings have been confiscated.

Unresolved Submitted: 10 Aug 2024
Black points: 1,185
Disputed amount: £5,600
Safety Index 4.9 Low
Our verdict No reaction policy

SpinLand Casino - Player’s withdrawal is delayed.

Unresolved Submitted: 09 Aug 2024
Black points: 188
Disputed amount: £1,000
Safety Index 2.2 Very low
Our verdict No reaction policy

LuckyMax Casino - Player's account closure and refund request is delayed.

Unresolved Submitted: 08 Aug 2024
Black points: 329
Disputed amount: €1,870
Safety Index 0.2 Very low
Our verdict No reaction policy

32Red Casino UK - Player’s account is closed and funds confiscated.

Unresolved Submitted: 08 Aug 2024
Black points: 84
Disputed amount: £450
Safety Index 9.3 Very high
Our verdict No reaction policy

GoldenPharaoh Casino - Player’s withdrawal is delayed.

Unresolved Submitted: 08 Aug 2024
Black points: 106
Disputed amount: €1,000
Safety Index 1.6 Very low
Show more complaints (+10)
Showing 2,851 - 2,860 of 5,668 complaints
1...285 286 287...567
Go to pageof 567 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.