HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All43,238Opened873Unresolved5,787Resolved13,727Rejected22,851
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction

TrueLuck Casino - Player's withdrawal has been cancelled and funds are missing.

Unresolved Submitted: 05 Jan 2026
Black points: 357
Disputed amount: €529
Safety Index 1.7 Very low
Our verdict Failed self-exclusion

Casino Lab - Player's account remains open after self-exclusion.

Unresolved Submitted: 05 Jan 2026
Black points: 1,963
Disputed amount: €3,360
Safety Index 2.6 Very low
Our verdict No reaction policy

Moana Casino - Player’s account blocking request is ignored.

Unresolved Submitted: 05 Jan 2026
Black points: 222
Disputed amount: €1,000
Safety Index 2.1 Very low
Our verdict Insufficient evidence from casino

Yuugado Casino - Player's account is closed and withdrawal is canceled.

Unresolved Submitted: 04 Jan 2026
Black points: 3,073
Disputed amount: $6,146
Safety Index 4.5 Low
Our verdict No reaction

Betsmith Casino - Player's withdrawal has been confiscated.

Unresolved Submitted: 04 Jan 2026
Black points: 122
Disputed amount: €640
Safety Index 6.3 Below average
Our verdict No reaction policy

Wager Tales Casino - Player's withdrawal is delayed.

Unresolved Submitted: 04 Jan 2026
Black points: 41
Disputed amount: £210
Safety Index 2.4 Very low
Our verdict No reaction

TheHighRoller Casino - Player's account is closed, and funds are confiscated.

Unresolved Submitted: 04 Jan 2026
Black points: 888
Disputed amount: €1,948
Safety Index 3.5 Low
Our verdict No reaction policy

Winit Casino - Player's request for self-exclusion is ignored.

Unresolved Submitted: 04 Jan 2026
Black points: 40
Disputed amount: ??
Safety Index 2.2 Very low
Our verdict No reaction policy

Mr. Thrills Casino - Player believes that their withdrawal has been delayed.

Unresolved Submitted: 03 Jan 2026
Black points: 182
Disputed amount: £650
Safety Index 0.5 Very low
Our verdict No reaction policy

Wunderwins Casino - Player’s account is closed due to alleged multiple accounts.

Unresolved Submitted: 03 Jan 2026
Black points: 43
Disputed amount: €500
Safety Index 5.7 Below average
Show more complaints (+10)
Showing 1,321 - 1,330 of 5,787 complaints
1...132 133 134...579
Go to pageof 579 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.