Wager Tales Casino - Player's withdrawal is delayed.

I’ve contacted them every day since the 16th of November to find out when my withdrawal is gonna be processed. On the website it says 24 to 48 hours. They keep telling me they’ve got a high volume of withdrawals at the moment and they will get to me when they get to me. It is now been 2 1/2 months. This has gone on long enough. They won’t acknowledge anything else other than the fact that I’ve got to wait for my withdrawal if I say anything else they cut me off saying I’ve sworn at them. Which I haven’t.

Extremely frustrating

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Dear Ajay81uk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

hello Veronika, thank you for getting in contact with me. In regards to your questions the first one is no I have not managed to make a withdrawal with them. That’s the whole point of my complaint. i’ve been waiting since the 16th of November.

The KYC verification as far as I’m aware I’ve passed, but they’re saying they need to do extra security checks and that’s their excuse for not paying.

I deposited with my money, it was bonus but then turned into cash once I met the waging requirements.

The only games I really play on these casinos of the slots.

If there’s anything else you require for me, please don’t hesitate to get back in contact or private email me please.

If there’s anything else you require for me, please don’t hesitate to get back in contact or private email me please. Many thanks

Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru. Kindly include all the evidence that could be relevant to our investigation as well. Thank you for your patience and cooperation.

Dear Ajay81uk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Veronika,

my apologies for the late reply, but I didn’t actually get a response to you from the information that I sent you. If you did send me a response, please can you tell me where it is so I can have a look at it.?

please could you email me back or contact me on my phone number (hidden by Casino Guru)

Dear Ajay81uk

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Wager Tales Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

All they keep coming out with as they have a backlog of quite a few withdrawals and they’re doing extra security checks. It’s now been five months and I speak to them almost every day and they still say the same thing and still don’t give me my money that I won Fair in square.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Is there no way you can force them to pay me?

I honestly don’t think they care about being on anyone’s number one list they’re not even concerned that they’re not paying me the money they owe me since the 16th of November last year. All I keep getting from them is exactly the same thing time and time again it’s security checks extra security checks but I’m sick of it. I feel completely helpless because no one or any company or any body seems to be able to do much other than take them off their list.

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi