HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All37,457Opened1,050Unresolved4,771Resolved11,732Rejected19,904
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

Gamblezen Casino - Player’s account is blocked and withdrawal is delayed.

Closed Submitted: 25 Jun 2025
Disputed amount: 11,000 kr
Safety Index:Very high
Our verdict Other

Celsius Casino - Player claims that payment has been delayed.

Closed Submitted: 25 Jun 2025
Disputed amount: €40
Safety Index:Very low
Our verdict Other

Betstro Casino - Player was able to open an account despite being self-excluded.

Closed Submitted: 25 Jun 2025
Disputed amount: ??
Safety Index:Low
Our verdict Player stopped responding

Wild Robin Casino - Player believes that their withdrawal has been delayed.

Closed Submitted: 25 Jun 2025
Disputed amount: €4,400
Safety Index:Above average
Our verdict Unjustified complaint

Spinni Casino - Player's request for account closure is ignored.

Closed Submitted: 25 Jun 2025
Disputed amount: €80
Safety Index:Above average
Our verdict Player stopped responding

Vegas Moose Casino - Player’s account is restricted.

Closed Submitted: 25 Jun 2025
Disputed amount: £1,000
Safety Index:Very high
Our verdict Player stopped responding

Bitz Casino - Player's account has been closed.

Closed Submitted: 25 Jun 2025
Disputed amount: 96 USD₮
Safety Index:High
Our verdict Player stopped responding

Betovo Casino - Player’s withdrawal is delayed due to verification issues.

Closed Submitted: 25 Jun 2025
Disputed amount: €1,210
Safety Index:High
Our verdict Other

Gamix Casino - Player’s winnings haven’t been received yet.

Closed Submitted: 25 Jun 2025
Disputed amount: €500
Safety Index:Very low
Our verdict Other

iWild Casino DE - Player's account has been closed with no reason given.

Closed Submitted: 25 Jun 2025
Disputed amount: €79
Safety Index:High
Show more complaints (+10)
Showing 3,911 - 3,920 of 19,904 complaints
1...391 392 393...1,991
Go to pageof 1,991 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.