HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,054Opened909Unresolved5,350Resolved12,909Rejected21,886
Active filters: Casino:
Clear all filters
Sort
Our verdict Unjustified complaint

Sin Me Casino - Player is dissatisfied with compensation from this casino.

Closed Submitted: 11 May 2020
Disputed amount: £800
Safety Index 5.0 Below average
Our verdict Unjustified complaint

House Of Pokies Casino - Player’s bonus winnings have been cancelled.

Closed Submitted: 11 May 2020
Disputed amount: A$1,650
Safety Index 2.9 Very low
Our verdict Player stopped responding

Fortuna Casino CZ - Player’s experiencing technical issues.

Closed Submitted: 11 May 2020
Disputed amount: €22,000
Safety Index 9.8 Very high
Our verdict Unjustified complaint

Extra Vegas Casino - Player’s struggling to withdraw his winnings.

Closed Submitted: 11 May 2020
Disputed amount: €549
Safety Index 6.3 Below average
Our verdict Unjustified complaint

Planet 7 OZ Casino - Player’s account has been closed.

Closed Submitted: 11 May 2020
Disputed amount: ??
Safety Index 7.9 Above average
Our verdict Player stopped responding

Casinochan - Player’s winnings have been confiscated.

Closed Submitted: 11 May 2020
Disputed amount: C$700
Safety Index 7.7 Above average
Our verdict Player stopped responding

House Of Pokies Casino - Player’s winnings from a bonus have been cancelled.

Closed Submitted: 11 May 2020
Disputed amount: A$1,000
Safety Index 2.9 Very low
Our verdict Unjustified complaint

Casino Venetian - Player wishes to close his account.

Closed Submitted: 10 May 2020
Disputed amount: £1,500
Safety Index 4.8 Low
Our verdict Player stopped responding

Casinochan - Player’s struggling to complete KYC verification.

Closed Submitted: 09 May 2020
Disputed amount: C$500
Safety Index 7.7 Above average
Our verdict Unjustified complaint

True Blue Casino - Player’s winnings were confiscated due to maximum cash-out.

Closed Submitted: 09 May 2020
Disputed amount: A$12,500
Safety Index 7.6 Above average
Show more complaints (+10)
Showing 21,361 - 21,370 of 21,886 complaints
1...2,136 2,137 2,138...2,189
Go to pageof 2,189 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.