HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All36,742Opened919Unresolved4,679Resolved11,519Rejected19,625
Active filters: Casino:
Clear all filters
Sort
Our verdict Other

Kaulana Casino - Player is criticizing verification process and customer service.

Closed Submitted: 20 May 2020
Disputed amount: A$500
Safety Index:Very low
Our verdict Player stopped responding

WinBet Casino BG - Player complains that they didn’t win anything. We rejected the complaint because the player didn't respond to our messages and questions.

Closed Submitted: 20 May 2020
Disputed amount: 1 лв
Safety Index:High
Our verdict Player stopped responding

BlackDiamondCasino - Player’s withdrawal has been delayed and website seems do be offline.

Closed Submitted: 20 May 2020
Disputed amount: €391
Safety Index:Low
Our verdict Unjustified complaint

BetFlag Casino - Player complains that he didn’t win anything.

Closed Submitted: 20 May 2020
Disputed amount: €6,500
Safety Index:High
Our verdict Unjustified complaint

Casino765 - Player is complaining about a No Deposit Bonus.

Closed Submitted: 20 May 2020
Disputed amount: €25
Safety Index:Below average
Our verdict Unjustified complaint

Casoo Casino - Player’s request for self-exclusion has been ignored.

Closed Submitted: 20 May 2020
Disputed amount: €1,500
Safety Index:High
Our verdict Player stopped responding

Casino765 - Player has been trying to close his account for two weeks.

Closed Submitted: 20 May 2020
Disputed amount: €2,000
Safety Index:Below average
Our verdict Unjustified complaint

True Blue Casino - Player’s winnings have been canceled.

Closed Submitted: 20 May 2020
Disputed amount: $350
Safety Index:Above average
Our verdict Unjustified complaint

Winward Casino - Player has experienced technical problem.

Closed Submitted: 19 May 2020
Disputed amount: A$497
Safety Index:Low
Our verdict Player stopped responding

Extra Vegas Casino - Player is having difficulties completing the KYC verification.

Closed Submitted: 19 May 2020
Disputed amount: ??
Safety Index:Above average
Show more complaints (+10)
Showing 19,051 - 19,060 of 19,625 complaints
1...1,905 1,906 1,907...1,963
Go to pageof 1,963 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
2000eur push_alt
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.