The player from Spain successfully won €300 after depositing €30 at MadCasino but faced issues when his withdrawal was canceled without an explanation after nearly two weeks of waiting. His account has been closed, and he suspects he will not receive either his winnings or his deposited funds, feeling that he is being scammed.
Mad Casino - Player's account has been closed, and withdrawal is canceled.
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Waiting for Casino Guru to reply
3d 9h 38m 57s
Mad Casino
Safety Index:Very lowCase summary
Discussion
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Public
4 days ago
Translation
I deposited €30 into MadCasino, won €300, and made a withdrawal. The second day, the withdrawal didn't appear in my withdrawals list, and the chat was disabled. This happened on November 21st. My account was verified, and I sent them everything they requested. They told me I could play, that everything was OK. I've been sending emails for almost two weeks, and I get the same response: "I have to wait." The time limit stated in their casino rules has long since passed. Today, December 2nd, they emailed me saying they canceled my withdrawal for an undisclosed reason. They closed my account and said they would refund the €30 I deposited. So, it's a scam. I won't get the €300 back, and I'm sure I won't even get the €30. Please help me; it's 100% a scam. There's no point in waiting any longer; it's clearly a scam.
Automatic translation:
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3 days ago
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3 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a link or a screenshot.
- What types of games did you play at this casino? Were they slots, live casino games, or did you place bets on sports?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
