Mad Casino - Pelaajan tili on suljettu ja kotiutus on peruttu.

I deposited €30 into MadCasino, won €300, and made a withdrawal. The second day, the withdrawal didn't appear in my withdrawals list, and the chat was disabled. This happened on November 21st. My account was verified, and I sent them everything they requested. They told me I could play, that everything was OK. I've been sending emails for almost two weeks, and I get the same response: "I have to wait." The time limit stated in their casino rules has long since passed. Today, December 2nd, they emailed me saying they canceled my withdrawal for an undisclosed reason. They closed my account and said they would refund the €30 I deposited. So, it's a scam. I won't get the €300 back, and I'm sure I won't even get the €30. Please help me; it's 100% a scam. There's no point in waiting any longer; it's clearly a scam.

He ingresado 30 euros en madcasino gané 300 y he echo el retiro el sequndo dia ya el retiro no me aparecía en los retiros y el chat estáva desactivado esto fui el.dia 21 .11 novembre ,y encima con la.cuenta verificada y todo le mandado todo lo que han pedido y me han dicho que puedo jugar que está todo ok ,estoy de casi dos semanas mandándole mensajes por correo y la misma respuesta hay que esperar ya paso con mucho los días que ponen en sus reglas del casino y hoy el día 2.12 diciembre me mandaron por correo que me anularon el retiro por un motivo que no me lo han dicho me han cerrado la cuenta y que me van a devolver los 30 euros que ingreso entonces estafa los 300 euros nada y sequro ni los 30 ,porfavor ayudarme ya es estafa 100% no hay que esperar más claramente se ve que es estafa

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a link or a screenshot.
• What types of games did you play at this casino? Were they slots, live casino games, or did you place bets on sports?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika