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OverviewBonusesUser reviews8Safety Index explainedDiscussion46Payment methods25
Important:
Win limit of €100,000 per day
This casino has a win limit rule. You will not be able to win more than €100,000 per day.
Mad Casino Review
When reviewing and assessing Mad Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Mad Casino scored a Very low Safety Index of 1.1, which represents a significant inadequacy in ensuring fairness and safety, as per our evaluation. Continue reading our Mad Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Safety Index – Mad Casino fairness and safety
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of Mad Casino, we have looked closely into the Terms and Conditions of Mad Casino and reviewed them. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.
Based on our estimates or gathered data, Mad Casino is a medium-sized online casino. In relation to its size, it has a very high value of withheld winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
Based on our findings, no important casino blacklists feature Mad Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
On the whole, also considering other contributing factors in our assessment, Mad Casino has achieved a Safety Index of 1.1, which is classified as Very low. We strongly urge players to refrain from using this casino and search for one with a higher Safety Index instead.
Note: Mad Casino is linked to 9 other online casinos, based on the information we've collected. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Mad Casino. They resulted in a lower Safety Index than this casino would have without related casinos.
Terms and Conditions of Mad Casino
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Mad Casino to be mostly fair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding Mad Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 9 complaints directly about this casino in our database, as well as 42 complaints about other casinos related to it. Because of these complaints, we've given this casino 61,705 black points in total, out of which 52,775 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Mad Casino
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
Nevertheless, this casino does not have a User feedback score yet. We have received 8 player reviews of Mad Casino so far, and the score is only determined after a casino has accumulated at least 10 reviews. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Licenses and company information
Mad Casino is owned by Softon Ltd, and we have estimated its yearly revenues to be greater than $1,000,000. Based on the revenues, we consider it to be one of the smaller online casinos on the market.
As far as we are aware, Mad Casino has not been granted any official gambling license.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
EUR 1,000 per day
EUR 100,000 daily net win limit
EUR 2,000 per week
EUR 8,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. The options available at Mad Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Russian
24/7
Azerbaijani
24/7
Kazakh
24/7
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Mad Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Mad Casino as average.
Casino games and slots available at Mad Casino
Players can enjoy these types of casino games at Mad Casino: Slots, Roulette, Betting, Jackpot games, Live games, eSports betting, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 16 game providers are available. This includes Apricot (Microgaming), Blueprint Gaming, Pragmatic Play, Wazdan, Habanero, Red Rake Gaming, TVBet, Platipus, Mascot Gaming, Vivo Gaming, 7Mojos, Onlyplay, Hacksaw Gaming, Spribe, Ruby Play, XPG (xprogaming).
Mad Casino bonuses and promo codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Our database presently holds 5 bonuses from Mad Casino, which are listed in the 'Bonuses' section of this review.
Note: Take a look at our designated Mad Casino bonuses page for more details about this casino's bonus offers.
Browse all bonuses offered by Mad Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(8)
User reviews of Mad Casino
This is a place to share experience with Mad Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
It’s a shame the games was good and they process your deposit really well and quick! However…. I won and tried to withdraw 1000, after 2/3 days of no contact I tried logging in to find my account blocked, please bear in mind I had been fully verified by them. From what I have read from other reviews I think it’s down to me being a UK player, which may I add would be fair enough if they fagged this whilst your attempting a deposit orrr when they are verifying you. They don’t they wait until you win and block you without no contact! I have emailed them I have very little hope of seeing my winnings or deposits again. This company is a complete fraud avoid playing with them. Such a shame as if they done things properly there platforms actually really good and they would probably do quite well
The games work good and a good variation
They don’t pay out if you win they block you without any contact
SCAMMERS, FRAUDSTERS, you will never receive your winnings!
This casino is SHIT!! You can't win here, If you do they will find any loophole they can to confiscate your winnings. First I breached the bonus-rules and they took my 2500 Euro win, then when I wanted to withdraw my own money (250 Euro) they told me I have to wager them one time due to money-laundering rules! Fine, I asked if that' s all I had to do to get my money back now and they said yes... I won and had 820 Euro to withdraw. But no, this time I 've breached their Terms and Conditions but no explanation of what it was. They say they will refund me 250 Euro, I will believe when I see it!! Totally jerks!
I joined the mad casino about 3 weeks ago did few deposit and started winning (without the bonus money just cash money) playing slots casually every day from 1.40€ to 3€ per spin started winning end ended up with around 6000€ I started making withdrawals of 1000€ every day(after successfully veryfing my details) and kept playing with the rest .today I logged in and my account was closed , they claim that I have broken the rules without any explanation which I hadn't just playing casually. I'm an other victim here obviously all the reviews you can tell that are fake. Please don't loose your money here.
Let me be brutally honest after nearly two months of playing on MadCasino: they are not fake, but they are exactly what you fear. If you win anything, don’t expect to get paid. They will hold your money for weeks with no clear reason and release tiny amounts bit by bit — and even that isn't guaranteed.
There are no proper terms and conditions visible on the site. They claim you can withdraw €2000, but it’s a trap. Once you request it, you’ll wait days for "authorisation," and even then, you may not receive anything after that. Maybe you’ll get the next bit in two weeks — maybe never.
It’s a systematic scam of delay and denial. They manipulate your withdrawals and keep your money locked while pretending to be legitimate.
Avoid this casino at all costs. I’ve never been this angry or disappointed with any platform before. They are toxic — don’t fall for it.
Stay Away – They Systematically Block Your Winnings
wow its was so obvious that some of these slots are fake. De Zeus and Le Bandit, quick to bonus but pretty much all the same script in the bonuses, which is not a good result. Both seem to have loads of wilds everywhere, which is sometimes helpful, but its another tell. I do not recommend playing at Mad Casino. Email has been sent to close my account down.
Fake Games
Site Crashes
Safety Index explained
Safety Index of Mad Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Mad Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very low1.1/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
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