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All42,265Opened788Unresolved5,628Resolved13,365Rejected22,484
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Our verdict Unjustified complaint

Play24Bet Casino - Player’s account has been blocked.

Closed Submitted: 13 May 2020
Disputed amount: €170
Safety Index 2.4 Very low
Our verdict Player stopped responding

MONOPOLY Casino UK - Player’s balance has disappeared.

Closed Submitted: 13 May 2020
Disputed amount: R425
Safety Index 9.8 Very high
Our verdict Player stopped responding

Fortune Clock Casino - Player’s withdrawal has been delayed.

Closed Submitted: 12 May 2020
Disputed amount: €100
Safety Index 5.2 Below average
Our verdict Case closed

Slots Village Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 12 May 2020
Disputed amount: €600
Safety Index 6.4 Below average
Our verdict Case closed

Casoo Casino - Player’s account has been closed.

Resolved Submitted: 12 May 2020
Disputed amount: €1,800
Safety Index 8.6 High
Our verdict Other

V.Vegas Casino - Player’s account has been blocked.

Closed Submitted: 12 May 2020
Disputed amount: €1,100
Safety Index 9.8 Very high
Our verdict Player stopped responding

Joka Room Casino - Player’s withdrawal has been delayed for two months.

Closed Submitted: 12 May 2020
Disputed amount: A$16,000
Safety Index 2.3 Very low
Our verdict Case closed

Fortune Clock Casino - Player’s struggling to withdraw her winnings.

Resolved Submitted: 12 May 2020
Disputed amount: €340
Safety Index 5.2 Below average
Our verdict Case closed

V.Vegas Casino - Player’s struggling to verify her email address.

Resolved Submitted: 12 May 2020
Disputed amount: €997
Safety Index 9.8 Very high
Our verdict Player stopped responding

iGame Casino - Player has self-excluded himself from sister casinos.

Closed Submitted: 11 May 2020
Disputed amount: 60,000 kr
Safety Index 9.4 Very high
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