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All42,266Opened785Unresolved5,628Resolved13,366Rejected22,487
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Our verdict Player stopped responding

Slot10 Casino - Player’s criticizing Responsible Gaming practices.

Closed Submitted: 29 Jul 2020
Disputed amount: €30,000
Safety Index 3.1 Very low
Our verdict Insufficient evidence from player

Pokie Mate Casino - Player’s winnings have been voided.

Closed Submitted: 29 Jul 2020
Disputed amount: A$2,500
Safety Index 4.3 Low
Our verdict Case closed

Planet 7 OZ Casino - Player’s struggling to withdraw her winnings.

Resolved Submitted: 29 Jul 2020
Disputed amount: A$1,000
Safety Index 7.9 Above average
Our verdict Case closed

Betchaser Casino - Player’s struggling to complete account verification.

Resolved Submitted: 29 Jul 2020
Disputed amount: €182
Safety Index 8.2 High
Our verdict No reaction policy

Fortune Clock Casino - Player didn’t receive the promised bonus.

Unresolved Submitted: 29 Jul 2020
Black points: 4
Disputed amount: €107
Safety Index 5.2 Below average
Our verdict Player stopped responding

True Blue Casino - Winnings from the bonus play have been cancelled.

Closed Submitted: 29 Jul 2020
Disputed amount: A$3,214
Safety Index 7.6 Above average
Our verdict Unjustified complaint

Casinochan - Player’s account was blocked.

Closed Submitted: 28 Jul 2020
Disputed amount: €1,000
Safety Index 7.5 Above average
Our verdict Other

Slottyway Casino - Player’s criticizing false advertisement of a bonus.

Closed Submitted: 28 Jul 2020
Disputed amount: ??
Safety Index 5.4 Below average
Our verdict Case closed

True Blue Casino - Player’s withdrawal has been delayed and account closed.

Resolved Submitted: 28 Jul 2020
Disputed amount: A$20,000
Safety Index 7.6 Above average
Our verdict Unjustified complaint

Joka Room Casino - Player lost all her money.

Closed Submitted: 28 Jul 2020
Disputed amount: A$10,000
Safety Index 2.3 Very low
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