HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,104Opened915Unresolved5,359Resolved12,930Rejected21,900
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

24K Casino - Player is having difficulties withdrawing money to his MasterCard.

Closed Submitted: 24 Mar 2020
Disputed amount: €30
Safety Index 2.8 Very low
Our verdict Player stopped responding

EgoCasino - Player’s dissatisfied with bonuses.

Closed Submitted: 24 Mar 2020
Disputed amount: €3
Safety Index 4.3 Low
Our verdict Player stopped responding

Casinotoken.com - Player’s withdrawal has been declined.

Closed Submitted: 24 Mar 2020
Disputed amount: 500 Kč
Safety Index 8.3 High
Our verdict Case closed

GrandX Casino - Player’s request for a self-exclusion has been ignored for more than a month.

Resolved Submitted: 24 Mar 2020
Disputed amount: €5,290
Safety Index 8.7 High
Our verdict Case closed

Fortune Clock Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 24 Mar 2020
Disputed amount: €200
Safety Index 5.2 Below average
Our verdict Player stopped responding

8Goal Casino - Player’s struggling to contact casino.

Closed Submitted: 23 Mar 2020
Disputed amount: ??
Safety Index 7.1 Above average
Our verdict Unjustified complaint

Casinotoken.com - Player’s winnings from bonus play have been capped at $50.

Closed Submitted: 23 Mar 2020
Disputed amount: NZ$550
Safety Index 8.3 High
Our verdict Case closed

Winorama Casino - Player’s trying to complete KYC verification.

Resolved Submitted: 22 Mar 2020
Disputed amount: €2,900
Safety Index 3.1 Very low
Our verdict Justified complaint

Wager Beat Casino - Player’s winnings from No Deposit bonus have been cancelled.

Unresolved Submitted: 22 Mar 2020
Black points: 1,488
Disputed amount: A$25,000
Safety Index 3.3 Very low
Our verdict No reaction

1ACasino - Player’s struggling to complete KYC verification.

Unresolved Submitted: 22 Mar 2020
Black points: 499
Disputed amount: €921
Safety Index 2.5 Very low
Show more complaints (+10)
Showing 40,581 - 40,590 of 41,104 complaints
1...4,058 4,059 4,060...4,111
Go to pageof 4,111 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.