HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All44274Opened931Not solved5544Solved12499Rejected25300
Active filters: Casino:
Clear all filters
Case closed Our verdict

Unjustified complaint

Disputed amount: $1,000

Slots of Vegas Casino - Player’s account has been blocked.

Slots of Vegas Casino
Safety Index:Above average Submitted: 14 Nov 2020
Case closed Our verdict

Player stopped responding

Disputed amount: A$3,000

Woocasino - Player’s bonus winnings have been voided.

Woocasino
Safety Index:Above average Submitted: 14 Nov 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €200

Surf Casino - Player is requesting a refund.

Surf Casino
Safety Index:Below average Submitted: 14 Nov 2020
Case closed Our verdict

Player stopped responding

Disputed amount: £990

24M Casino - Player’s withdrawals have been delayed.

24M Casino
Safety Index:Very low Submitted: 14 Nov 2020
Case closed Our verdict

Player stopped responding

Disputed amount: $500

El Royale Casino - Player’s account has been locked.

El Royale Casino
Safety Index:High Submitted: 13 Nov 2020
Case closed Our verdict

Player stopped responding

Disputed amount: ??

Big Bola Casino - Player complains that she didn’t receive Welcome Bonus.

Big Bola Casino
Safety Index:Above average Submitted: 13 Nov 2020
Resolved Our verdict

Case closed

Disputed amount: €1,900

All Wins Casino - Player’s winnings have been reduced to x10 of the last deposit.

All Wins Casino
Safety Index:Very low Submitted: 13 Nov 2020
Resolved Our verdict

Case closed

Disputed amount: €30

CasinoSecret - Player’s deposit has never been credited to her casino account.

CasinoSecret
Safety Index:Very low Submitted: 13 Nov 2020
Case closed Our verdict

Player stopped responding

Disputed amount: ??

Konung Casino - Player’s criticizing false advertisement of bonus.

Konung Casino
Safety Index:Below average Submitted: 13 Nov 2020
Case closed Our verdict

Other

Disputed amount: €180

Vulkan Vegas Casino - Player complains about unauthorized deposits.

Vulkan Vegas Casino
Safety Index:Very high Submitted: 13 Nov 2020
Show more complaints (+10)
Showing 40,051 - 40,060 of 44,274 complaints
1...4005 4006 4007...4428
Go to pageof 4,428 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news