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All42,269Opened779Unresolved5,628Resolved13,370Rejected22,492
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Our verdict Unjustified complaint

Boo Casino - Player’s bonus has been activated automatically without their consent.

Closed Submitted: 19 Jan 2021
Disputed amount: €400
Safety Index 6.0 Below average
Our verdict Case closed

CasinoMarriott - Player’s withdrawal has been delayed for over a month.

Resolved Submitted: 19 Jan 2021
Disputed amount: €3,300
Safety Index 3.8 Low
Our verdict Player stopped responding

BondiBet Casino - Player’s withdrawal has been delayed.

Closed Submitted: 19 Jan 2021
Disputed amount: €1,800
Safety Index 5.6 Below average
Our verdict Player stopped responding

Casoo Casino - Player’s deposit has never been credited to his casino account.

Closed Submitted: 18 Jan 2021
Disputed amount: €50
Safety Index 8.6 High
Our verdict Case closed

Jokerino Casino - Player’s struggling to withdraw their bonus winnings due to ongoing verification.

Resolved Submitted: 18 Jan 2021
Disputed amount: €400
Safety Index 2.1 Very low
Our verdict Player stopped responding

Planet 7 OZ Casino - Player’s withdrawal has been delayed for four months.

Closed Submitted: 18 Jan 2021
Disputed amount: A$2,000
Safety Index 7.9 Above average
Our verdict Player stopped responding

PureWin Casino - Player’s experiencing difficulties contacting casino support.

Closed Submitted: 17 Jan 2021
Disputed amount: 30,000 INR
Safety Index 6.0 Below average
Our verdict Player stopped responding

Lucky Bar Casino - Player complains that she didn’t win anything.

Closed Submitted: 17 Jan 2021
Disputed amount: £1,000
Safety Index 3.9 Low
Our verdict No reaction policy

Spin Million Casino - Player has problems with identity verification.

Unresolved Submitted: 17 Jan 2021
Black points: 280
Disputed amount: €5,000
Safety Index 2.8 Very low
Our verdict Player stopped responding

Betchaser Casino - Player’s account has been suspended.

Closed Submitted: 17 Jan 2021
Disputed amount: €15,731,128,320
Safety Index 8.2 High
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