HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,560Opened908Not solved4,831Solved11,478Rejected22,343
Active filters: Casino:
Clear all filters
Case closed Our verdict

Player stopped responding

Disputed amount: €100

Gratorama Casino - Player seems to have difficulties with her withdrawal.

Gratorama Casino
Safety Index:Below average Submitted: 05 Oct 2019
Unresolved Our verdict

No reaction, passive regulator

Black points: 151
Disputed amount: A$1,000

GW Casino - Player’s winnings were voided.

GW Casino
Safety Index:Very low Submitted: 05 Oct 2019
Case closed Our verdict

Player stopped responding

Disputed amount: 1,000 руб

Pin-Up Casino - Player received free spins, but important information was missing.

Pin-Up Casino
Safety Index:Very high Submitted: 04 Oct 2019
Case closed Our verdict

Player stopped responding

Disputed amount: €3,000

Casino Superlines - Player’s withdrawal was cancelled.

Casino Superlines
Safety Index:Very low Submitted: 04 Oct 2019
Case closed Our verdict

Insufficient evidence from player

Disputed amount: €340

Lucky Creek Casino - Player lost his winnings.

Lucky Creek Casino
Safety Index:Below average Submitted: 04 Oct 2019
Case closed Our verdict

Player stopped responding

Disputed amount: €50

Joo Casino - Player’s winnings were cancelled due to incorrect data in the registration form.

Joo Casino
Safety Index:High Submitted: 03 Oct 2019
Case closed Our verdict

Player stopped responding

Disputed amount: A$200

Planet 7 OZ Casino - Player’s account was blocked.

Planet 7 OZ Casino
Safety Index:Below average Submitted: 03 Oct 2019
Unresolved Our verdict

No reaction, passive regulator

Black points: 81
Disputed amount: €1,826

Euromoon Casino - Player is worried his game history was altered.

Euromoon Casino
Safety Index:Very low Submitted: 03 Oct 2019
Case closed Our verdict

Player stopped responding

Disputed amount: €2,130

Diamond Club VIP Casino - Player lost his winnings due to an unfair maximum bet rule.

Diamond Club VIP Casino
Safety Index:Very low Submitted: 03 Oct 2019
Case closed Our verdict

Player stopped responding

Disputed amount: €100

Paris VIP Casino - Player is unable to access his account.

Paris VIP Casino
Safety Index:Below average Submitted: 02 Oct 2019
Show more complaints (+10)
Showing 39,441 - 39,450 of 39,560 complaints
1...3,944 3,945 3,946...3,956
Go to pageof 3,956 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news