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All38,214Opened1,040Unresolved4,890Resolved11,966Rejected20,318
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Our verdict Case closed

Kassu Casino - Player’s account has been closed after self-exclusion of another family member.

Resolved Submitted: 20 Mar 2020
Disputed amount: €75
Safety Index:Above average
Our verdict Publicity helped

Box 24 Casino - Player’s request for self-exclusion has been ignored.

Resolved Submitted: 20 Mar 2020
Black points: 128
Disputed amount: €6,000
Safety Index:Low
Our verdict No reaction

Sin Me Casino - Player’s winnings have been voided.

Unresolved Submitted: 19 Mar 2020
Black points: 100
Disputed amount: €45
Safety Index:Below average
Our verdict Case closed

Casino Astral - Player’s questioning bonus wagering requirements.

Resolved Submitted: 19 Mar 2020
Disputed amount: €220
Safety Index:Below average
Our verdict Player stopped responding

HITLOTO Casino - Player’s struggling to receive his winnings.

Closed Submitted: 19 Mar 2020
Disputed amount: 13,000 ₴
Safety Index:Very low
Our verdict Player stopped responding

Play24Bet Casino - Player has requested self-exclusion.

Closed Submitted: 19 Mar 2020
Disputed amount: €1,500
Safety Index:Very low
Our verdict Player stopped responding

NetBet Casino MX - Player’s criticizing complicated verification process.

Closed Submitted: 19 Mar 2020
Disputed amount: Mex$1,200
Safety Index:Low
Our verdict Unjustified complaint

Ares Casino - Player’s complaining about casino support and that she didn’t win anything.

Closed Submitted: 19 Mar 2020
Disputed amount: €44
Safety Index:Very low
Our verdict Unjustified complaint

House Of Pokies Casino - Player’s winnings have been voided.

Closed Submitted: 18 Mar 2020
Disputed amount: A$900
Safety Index:Very low
Our verdict Player stopped responding

Yukon Gold Casino - Player complains that he didn’t win anything.

Closed Submitted: 18 Mar 2020
Disputed amount: €500
Safety Index:Very high
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