The player from Austria had his account blocked without further explanation. The remaining active balance is still held by the casino. Player’s complaint has been resolved successfully.
NordSlot Casino - Player’s account has been disabled.
Resolved
Our verdict
Case closed
Amount: €1,000
NordSlot Casino
Safety Index:Above averageCase summary
Discussion
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4 years ago
Translation
Hello, I played myself up to over 1000 euros and wanted to pay something out. Since then, my account has been blocked and the live chat function does not work.
I have now written an e-mail to support.
But still no answer
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4 years ago
Dear Patrick,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Was your account fully verified in the past? Are you sure your account is blocked and not audited only which usually happens after a player accumulates a substantial win?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
TranslationHi there,
Thanks for the quick reply
I deposited 50 euros and got 50 euros bonus money, I implemented the bonus (no bonus buy, and stake not over 1 euro).
I have already received an email from nordslot support and wait until my account is unlocked.
I played up to 1,600 euros.
When my account is unlocked I upload all documents and wait for the verification. If there are any more problems I write it in the chat.
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4 years ago
I fully understand your frustration, Patrick. I will set the timer for additional 7 days and if there’s no development by Thursday next week, we will intervene. Let’s stay positive and wait for the good news regarding your account verification and withdrawal. Thank you in advance for your patience.
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4 years ago
TranslationHello and thank you very much for the help.
I have received the payment JUHU
Everything went smoothly after my account was unlocked.
Everything perfect!!!
Thank you for the help !!!!!
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4 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Patrick, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
