HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All40,898Opened914Unresolved5,323Resolved12,842Rejected21,819
Active filters: Casino:
Clear all filters
Sort
Our verdict Other

Jokerino Casino - Player’s struggling to complete KYC verification.

Closed Submitted: 07 Sep 2021
Disputed amount: €1,000
Safety Index 2.1 Very low
Our verdict No reaction policy

Spin Million Casino - Player’s struggling to complete KYC verification.

Unresolved Submitted: 07 Sep 2021
Black points: 70
Disputed amount: €400
Safety Index 2.8 Very low
Our verdict Other

Luckynova Casino - Player’s funds have been cancelled.

Closed Submitted: 07 Sep 2021
Disputed amount: €500
Safety Index 6.3 Below average
Our verdict Case closed

Beem Casino - Player’s withdrawals have been discontinued.

Resolved Submitted: 07 Sep 2021
Disputed amount: €400
Safety Index 2.4 Very low
Our verdict No reaction policy

Casino360 - Player has been accused of opening multiple accounts.

Unresolved Submitted: 07 Sep 2021
Black points: 117
Disputed amount: €1,068
Safety Index 2.5 Very low
Our verdict Unjustified complaint

Kings Chance Casino - Player’s withdrawal has been delayed.

Closed Submitted: 06 Sep 2021
Disputed amount: NZ$105
Safety Index 7.5 Above average
Our verdict Other

Enzo Casino - Player’s winnings from a bonus were capped.

Closed Submitted: 06 Sep 2021
Disputed amount: €1,500
Safety Index 4.5 Low
Our verdict Insufficient evidence from casino

Vegadream Casino - Winnings from bonus play have been cancelled.

Unresolved Submitted: 06 Sep 2021
Black points: 155
Disputed amount: €1,100
Safety Index 6.9 Above average
Our verdict No reaction

Vulkan Casino - Player’s withdrawal has been sent to wrong payment method.

Unresolved Submitted: 06 Sep 2021
Black points: 346
Disputed amount: €499
Safety Index 4.8 Low
Our verdict Other

MyStake Casino - Player cannot withdraw winnings.

Closed Submitted: 05 Sep 2021
Disputed amount: €30,000
Safety Index 9.7 Very high
Show more complaints (+10)
Showing 37,101 - 37,110 of 40,898 complaints
1...3,710 3,711 3,712...4,090
Go to pageof 4,090 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.