HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All40,641Opened897Unresolved5,282Resolved12,774Rejected21,688
Active filters: Casino:
Clear all filters
Sort
Our verdict Unjustified complaint

WestCasino - Player’s self-exclusion was ignored.

Closed Submitted: 14 May 2024
Disputed amount: €600
Safety Index 8.0 High
Our verdict Unjustified complaint

Nine Casino - Player's casino account was closed shortly after registration.

Closed Submitted: 14 May 2024
Disputed amount: ??
Safety Index 8.8 High
Our verdict Player stopped responding

WestCasino - Player believes that their withdrawal has been delayed.

Closed Submitted: 14 May 2024
Disputed amount: €300
Safety Index 8.0 High
Our verdict Case closed

Winshark Casino - Player is experiencing a delayed payout.

Resolved Submitted: 14 May 2024
Disputed amount: €500
Safety Index 8.6 High
Our verdict Unjustified complaint

WikiLuck Casino - The player struggles with account closure due to gambling addiction.

Closed Submitted: 14 May 2024
Disputed amount: €500
Safety Index 4.7 Low
Our verdict Other

JokaBet Casino - Player's refund request has been denied.

Closed Submitted: 14 May 2024
Disputed amount: £1,100
Safety Index 8.5 High
Our verdict Case closed

Wisho Casino - Player's withdrawals have been delayed due to incompatible payment method.

Resolved Submitted: 14 May 2024
Disputed amount: 17,000 kr
Safety Index 9.4 Very high
Our verdict No reaction policy

Golden Genie Casino - Player is struggling with repeatedly blocked withdrawals.

Unresolved Submitted: 14 May 2024
Black points: 170
Disputed amount: A$1,200
Safety Index 0.9 Very low
Our verdict Case closed

MrQ Casino - Withdrawal of player's winnings has been delayed.

Resolved Submitted: 14 May 2024
Disputed amount: £500
Safety Index 6.9 Above average
Our verdict Case closed

WestCasino - Player's withdrawal has been delayed.

Resolved Submitted: 14 May 2024
Disputed amount: €2,000
Safety Index 8.0 High
Show more complaints (+10)
Showing 22,401 - 22,410 of 40,641 complaints
1...2,240 2,241 2,242...4,065
Go to pageof 4,065 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.