HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,546Opened983Unresolved5,129Resolved12,432Rejected21,002
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Parimatch Casino IN - Player's deposit not reflected in account.

Resolved Submitted: 24 Apr 2024
Disputed amount: 30,000 INR
Safety Index 5.8 Below average
Our verdict Insufficient evidence from casino

Snai Casino - Player's account has been suspended without explanation.

Unresolved Submitted: 24 Apr 2024
Black points: 2,567
Disputed amount: €4,000
Safety Index 7.6 Above average
Our verdict Case closed

Bruce Bet Casino - Player's documents are repeatedly rejected.

Resolved Submitted: 24 Apr 2024
Disputed amount: €1,450
Safety Index 4.0 Low
Our verdict Unjustified complaint

Instaspin Casino - Player's winnings are missing due to technical issue.

Closed Submitted: 24 Apr 2024
Disputed amount: €6,000
Safety Index 4.8 Low
Our verdict Player stopped responding

Bankonbet Casino - Player’s withdrawal has been delayed.

Closed Submitted: 24 Apr 2024
Disputed amount: €110
Safety Index 8.5 High
Our verdict Player stopped responding

Bruno Casino - Player’s withdrawal of 30,000 euros has been delayed.

Closed Submitted: 24 Apr 2024
Disputed amount: €30,000
Safety Index 9.0 Very high
Our verdict Case closed

Playzilla Casino - Player's withdrawal is delayed.

Resolved Submitted: 24 Apr 2024
Disputed amount: €500
Safety Index 9.4 Very high
Our verdict Unjustified complaint

ShinQueen Casino - Player's winnings confiscated due to alleged bonus misuse.

Closed Submitted: 24 Apr 2024
Disputed amount: $306
Safety Index 5.9 Below average
Our verdict Case closed

Golden Genie Casino - Player's payout has been delayed by unlicensed casino.

Resolved Submitted: 24 Apr 2024
Disputed amount: £230
Safety Index 0.9 Very low
Our verdict Player stopped responding

LuckyElf Casino - Player's winnings have been confiscated.

Closed Submitted: 24 Apr 2024
Disputed amount: A$2,800
Safety Index 8.8 High
Show more complaints (+10)
Showing 22,091 - 22,100 of 39,546 complaints
1...2,209 2,210 2,211...3,955
Go to pageof 3,955 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.