HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,687Opened935Unresolved5,183Resolved12,492Rejected21,077
Active filters: Casino:
Clear all filters
Sort
Our verdict Unjustified complaint

PalmSlots Online Casino - Player’s self-exclusion request was ignored.

Closed Submitted: 13 Jun 2024
Disputed amount: €2,180
Safety Index 1.6 Very low
Our verdict Player stopped responding

Gxmble Casino - Player’s requesting a refund.

Closed Submitted: 13 Jun 2024
Disputed amount: €823
Safety Index 1.7 Very low
Our verdict Case closed

PlayUZU Casino MX - Player’s deposit not credited.

Resolved Submitted: 13 Jun 2024
Disputed amount: Mex$8,450
Safety Index 8.3 High
Our verdict Unjustified complaint

LightningCasino.io - Player’s request for account statements delayed.

Closed Submitted: 13 Jun 2024
Disputed amount: 10,000 kr
Safety Index 8.3 High
Our verdict Unjustified complaint

30 Bet Casino - Player allowed to deposit despite self-exclusion.

Closed Submitted: 13 Jun 2024
Disputed amount: €1,000
Safety Index 6.0 Below average
Our verdict Insufficient evidence from player

Cashed Casino - Player's winnings have not been credited.

Closed Submitted: 13 Jun 2024
Disputed amount: €1,030
Safety Index 8.4 High
Our verdict Case closed

Posido Casino - Player's withdrawal requests are delayed.

Resolved Submitted: 13 Jun 2024
Disputed amount: €481
Safety Index 8.0 High
Our verdict Case closed

Cazino Stars Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 13 Jun 2024
Disputed amount: €1,000
Safety Index 1.3 Very low
Our verdict Unreasonable excuse

8xwins Casino - Player’s winnings were confiscated due to unclear bonus terms.

Unresolved Submitted: 13 Jun 2024
Black points: 500
Disputed amount: C$410
Safety Index 4.5 Low
Our verdict Player stopped responding

Gama Casino - Player's withdrawal delayed for additional review.

Closed Submitted: 13 Jun 2024
Disputed amount: €8,000
Safety Index 9.8 Very high
Show more complaints (+10)
Showing 21,071 - 21,080 of 39,687 complaints
1...2,107 2,108 2,109...3,969
Go to pageof 3,969 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.