HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All40,836Opened913Unresolved5,308Resolved12,823Rejected21,792
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction policy

GoldenLion.bet Casino - Player’s request for account closure has been ignored.

Unresolved Submitted: 23 Jul 2024
Black points: 388
Disputed amount: £2,000
Safety Index 0.4 Very low
Our verdict No reaction

Touch Casino - Player’s winnings confiscated after account has been closed.

Unresolved Submitted: 23 Jul 2024
Black points: 783
Disputed amount: €9,774
Safety Index 6.1 Below average
Our verdict Case closed

PlayUZU Casino MX - Player’s deposit has not been reflected.

Resolved Submitted: 23 Jul 2024
Disputed amount: Mex$100
Safety Index 8.6 High
Our verdict Other

Cashed Casino - Player’s withdrawal has been delayed.

Closed Submitted: 23 Jul 2024
Disputed amount: €150
Safety Index 8.1 High
Our verdict Player stopped responding

MyStake Casino - Player’s withdrawal delayed due to verification issues.

Closed Submitted: 23 Jul 2024
Disputed amount: €13,088
Safety Index 9.7 Very high
Our verdict Case closed

RoyalGame Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 23 Jul 2024
Disputed amount: €400
Safety Index 6.8 Above average
Our verdict Other

Bizzo Casino - Player’s withdrawal request is delayed due to additional verification.

Closed Submitted: 23 Jul 2024
Disputed amount: €942
Safety Index 7.5 Above average
Our verdict Case closed

Joker8 Casino - Player’s account has been closed and his winnings confiscated.

Resolved Submitted: 23 Jul 2024
Disputed amount: €5,500
Safety Index 8.1 High
Our verdict Case closed

Mr Fortune Casino - Player’s winnings are delayed and customer service is slow.

Resolved Submitted: 22 Jul 2024
Disputed amount: €250
Safety Index 6.4 Below average
Our verdict Player stopped responding

Royal Reels Casino - Player’s deposit is not credited.

Closed Submitted: 22 Jul 2024
Disputed amount: A$20
Safety Index 8.2 High
Show more complaints (+10)
Showing 21,071 - 21,080 of 40,836 complaints
1...2,107 2,108 2,109...4,084
Go to pageof 4,084 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.