HomeComplaintsCoduca88 Casino - Player is not satisfied with casino services.

Coduca88 Casino - Player is not satisfied with casino services.

Amount: 122,222 Rp

Coduca88 Casino
Safety Index:Below average
Submitted: 07 Jan 2021 | Case closed : 21 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Indonesia is struggling to get in touch with the casino’s support. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
The site has no active live chat service, and there is no contact number that can be contacted when a member handles complaints
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3 years ago

Dear Agus,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. I found live chat, but, it wasn’t available at the time, so there is a chance, that they are working in specific hours only. However, you can always get in touch with the casino via email. I found this in the ‘Contact us’ section:

file

Please let me know if there is anything else, I could help you with.

Best regards,

Kristina

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3 years ago

Dear Agus,

We are extending the timer by 7 days. Please, if there is anything else we could do for you, let us know in the given time frame, otherwise, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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