The player from Indonesia is struggling to get in touch with the casino’s support. We rejected the complaint because the player didn't respond to our messages and questions.
The site has no active live chat service, and there is no contact number that can be contacted when a member handles complaints
Dear Agus,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. I found live chat, but, it wasn’t available at the time, so there is a chance, that they are working in specific hours only. However, you can always get in touch with the casino via email. I found this in the ‘Contact us’ section:
Please let me know if there is anything else, I could help you with.
Best regards,
Kristina