CMD368 Casino - Player’s funds have disappeared from his account.

I deposited 100 and play for 1weeks , finally my rollover requirements had reach but after that cmd368 don’t allow me to withdraw and saying that bank system got problem , i ask for proves but them never show just keep repeating saying Bank system got problem, now my deposit money also cannot be taken back, what the....

what’s wrong with this cmd368 website? People win money then run? Please be aware with this company

Dear Eugene,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. This seems like some technical issue. Did the casino specify whether this problem on your or their side?

Could you please send me any relevant communication between you and the casino? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi, I alr submit it to your email. Please check on it.

This company really disappointed people, keep delaying the payment. Really angry about it, not winning huge money still don’t want to pay, how this company survive until now I really don’t know lol

Eugene, thank you very much for your email. I understand this must be frustrating, but in this situation I would suggest waiting for a few more days, as there is a chance, that it is not the casino's fault. If the issue isn't resolved within one week, we will try to get in touch with the casino to find out what is going on.

Please keep me updated in case there is anything new.

Hi, the reason of delaying the payout is very coxk. How come can bank system got problem? U stated website got problem I believe, u said bank system got problem lol I feel I fooled by them, really irritating. Just a bankin problem, I don’t think it’s look like difficult at this moment. Then you tell me now, should I continue to play or change another agent? Please assist, somemore today already after 5 days, 2 more day to wait, and I DON’T think it will be settle down until next life, fuxk this company told me that need met the rollover requirements, after met the requirements then different sorry, really coXk sia......

Hello Eugene,

I apologize for my late reply. Before we move forward with this complaint, could you please confirm whether you've maganed to withdraw your winnings or the technical issue is still persiting?

Dear Eugene,

We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint  in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.