The player's not able to withdraw for unknown reason. The complaint was rejected as the player stopped responding.
Hello Samuel,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Club Vulkan Casino. Please note that we are not able to help you out based on your describtion. Could you please elaborate the issue and describe what exactly happen? Why can't you withdraw? Did you ever withdraw in the past? Is your account verified? Did you use any bonus?
Looking forward to your answer.
Regards,
Nick