Classy Slots Casino - Player is not able to close his account.

Simple.more than a month sending emails to close my account and ignore it.

Hello Eduardo,

Thank you very much for submitting your complaint. I’m very sorry to hear about the issue with closing your account. Did you try to contact the casino via their live chat regarding this issue? They are available 20 hours a day (they are not available from EET 3 AM - 7 AM) and they responded to me there without any problems.

Please be informed that this casino has a very bad reputation rating on our website, but I hope I will be able to help you anyway.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Eduardo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

If I try to contact them by chat but they tell me that my account has it k close my manager acount or something through the phone. I only receive calls to play more. Never close my account. Believe me it is impossible.

Hello Eduardo, 

any news with your case? I am still waiting for an answer from Classy Slots Casino.

Best regards,
Kristina

Good morning. I talk to you by canceling my keja and any negative comments about this casino, the reason for the great personalized attention received by my acount manager. Everything is solved. A 10 for MÓNICA if they continue like this, I will continue playing with them for a long time. a greeting

Hello Eduardo,

I am very happy to hear these great news. I am marking this complaint as 'resolved'.
I hope you won't come accross a problem like this agian.

Best regards,

Kristina