Tonybet Casino ES Review

The player from the United Kingdom, who was in Gibraltar at the time, had requested a withdrawal of 260 euros from her dormant account. The casino had asked for address verification despite her having been previously verified and living outside the country of the casino's license. Following this, the casino closed her account and withheld her deposit and winnings. We had attempted to engage with the player to understand the situation better and provide assistance, but due to a lack of response from the player, we were unable to proceed with any further investigation or provide potential solutions. The case was consequently rejected.

The player from Chile had experienced problems with the verification of their deposit receipt, which was preventing them from withdrawing funds. Despite having provided three different deposit receipts from various banks, the document had not been verified, and the player had no control over the information the banking entity provided on the receipt. The player had requested the casino to reconsider and accept the already provided documents. In response, we had contacted the casino to clarify the situation and they had provided specific instructions for the required documents. We then asked the player to provide these documents, but the player did not respond. Therefore, we were unable to proceed with the complaint and had to reject it.

The player from Finland, a self-acknowledged gambling addict, raised a complaint with Tonybet Casino requesting a refund for his deposits totaling 750 euros. He initially requested a block on his account due to his addiction. He has waited for a month but his case is still under review. The complaint was rejected as the player was not eligible for a refund from the casino.

The player from British Columbia had been trying to verify his account with Tonybet casino and get his winnings of 1508 CAD$ since 4th November. After multiple unsuccessful attempts, he had been advised to be patient by chat operators. The player had provided several documents for verification, but the casino had claimed they were edited and requested additional documents. Despite the player's efforts to provide the requested documents, TonyBet Casino decided to close the player's account due to violation of their terms and conditions, and refunded the initial deposit to the payment method used. We had advised the player to provide only original documents for verification in the future to avoid similar issues. The complaint was rejected as the casino had acted within the boundaries of their terms and conditions.

The player from New Zealand had reported an issue where the casino had canceled his withdrawal of $302.08 without notification. He unknowingly spent the money that was returned to his account, thinking it was derived from game winnings. After examining the situation, we had concluded that the player was solely responsible for their account, active balance, and all bets. Although the situation was unfortunate, we couldn't ask the casino to refund the lost winnings. Thus, the complaint was rejected.

The player from Ireland is experiencing issues with account verification at TonyBet Casino. Despite providing various types of address proof, they have all been rejected without explanation. Player stopped responding to our question therefore the complaint was rejected.

The player from Spain had experienced withdrawal issues due to problems with card verification. Despite having submitted a bank-issued authenticity certificate, the casino insisted on a photograph of the card, which lacked personal data. The player's communication with the casino had been hindered as their chat had been disabled. We had attempted to clarify the situation and offered solutions, however, the player did not respond to our inquiries. Consequently, we were unable to further investigate the issue and had to reject the complaint.

The player from Ireland requests a refund of his deposits after he didn't receive a bonus and his verification status was changed back to 'not verified'. Player contacted the regulator therefore we have closed the complaint and await their decision. The issue has been resolved successfully with the help of the regulator.

The player from Canada submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.