The player from Quebec was unable to withdraw her winnings due to claims of a third-party transaction, but the casino did not provide further information. Her account had also been suspended. The Complaints Team had attempted to gather more information and extended the response time for the player; however, due to a lack of communication from her, the complaint was closed.
TonyBet Casino - Player’s account is suspended and withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: C$75
TonyBet Casino
Safety Index:HighCase summary
Discussion
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8 months ago
They wont let me get the money out and claim I have a third party transaction but wont tell me more information..
they also suspended my account..
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8 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Important Notice:
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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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8 months ago
I did not win on bonus and my account was verified also before winning. I only play slot machines.
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8 months ago
Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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8 months ago
Dear canellaloca,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
