The player from Chile successfully deposited and completed the casino bonus but faces issues withdrawing his winnings of 1,000,000 Chilean pesos. His withdrawal was initially processed but later rejected, leading to account closure, leaving him unable to access his funds. He has reached out to customer service and emailed the casino with no response.
TonyBet Casino - Player cannot access his account.
Opened
Current status
Waiting for player to reply
6d 10h 11m 48s
TonyBet Casino
Safety Index:HighCase summary
Discussion
Public
Public
3 days ago
Translation
Hello, I made a deposit to my Visa debit account, which was accepted and processed. I received a 100% casino bonus, which I completed without violating any rules. I won 1,000,000 Chilean pesos, which I withdrew to my account via bank transfer, but it was rejected. I then received an email instructing me to withdraw the funds using the same method I used for the deposit. I contacted customer service, and they told me my withdrawal was successful and in process. About an hour later, when I logged into my account, my withdrawal was rejected. The account was closed, and now I can't access it. I emailed Casino Tonybet, but they haven't responded. It's very strange that I can't access my account. I believe this casino doesn't pay out winnings (my account is fully verified with KYC).
Automatic translation:
Public
Public
13 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
13 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please send me a link to a screenshot of the bonus you activated and played with?
- What types of games did you play to accumulate your winnings?
- Have you tried clearing your cookies and cache, deleting your browser history, or using a different internet browser or device to access the casino website?
- When was the last time the casino communicated with you regarding your issue?
I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
