The player from British Columbia faced an issue with TonyBet after they canceled his $15,000 withdrawal and corrected his balance to only the original $1,000 deposit. He had submitted all required documents for verification and believed the handling of his account was unfair and disproportionate. The player demonstrated that the deposit had originated from his personal bank account and was transferred through a joint account he was authorized to use, providing extensive documentation to prove the source of funds and account access. TonyBet maintained that the deposit was made from a payment method not solely registered in the player's name, citing strict regulatory and compliance requirements, and stated the case was supported by the relevant regulatory authority. We reviewed the case and supported the player's right to verification and fairness, recognized his cooperation and legitimate access to funds, but acknowledged the regulatory complexities and the casino's position. The complaint was closed while awaiting a formal decision from the Kahnawake Gaming Commission.
TonyBet Casino - Player's withdrawal has been delayed and funds removed.
Unresolved
Our verdict
Waiting for decision of regulator
Amount: C$15,000
TonyBet Casino
Safety Index 8.8 HighCase summary
Discussion
