TonyBet Casino - Player’s bonus and spins are delayed due to a glitch.

I have a unique situation that I've never ran into before . What happened was I was granted a Casino bonus of 200$ with playthrough requirements & max bet limit .

Playthrough requirements is 4000$ of which I cleared 3700/4000 ( & have only 10 cents remaining of bonus)but in the process of playing slot "Bass Cash Monstrosity I won 10 Free spins at $8 wager per spin but the slor glitched out & froze on Me & when I contacted customer support 5 day's ago now they admitted it was a technical issue on their end & would contact me via email when their investigation was concluded. I have yet to hear anything back from Tonybet & when I enquired about an extension for bonus because I feel I'm entitled to 10 free spins as per the slot freezing due to a technical issue on their end they won't give me a straight answer...just the same generic copy & pasted reply.

My concern is ( because the bonus expires in 2 day's that ) expiry date is going to come & go that nothing can be done because said bonus has expired.

I'll also note that initially when I contacted customer support they suggested trying troubleshooting techniques such as clearing cache, rebooting device,trying different browsers etc etc. which I did all of above mentioned techniques to no avail.

Hope I explained my situation clearly enough for you to understand & look forward to a response to this matter in a timely fashion.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TonyBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there an option for you to play other games to complete the wagering requirements?
• Is the remaining balance available to you?
• Have you raised your concerns regarding the expiring bonus to casino support?
• Were you specifically barred from wagering the bonus or instructed not to play?

Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Icedteaking,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas