Chips.gg Casino - Player's account is restricted and withdrawals are blocked.

I asked support BEFORE depositing how much I can withdraw at a time and if there would be any limits. I said I have been scammed very recently by a casino and I don't want there to be any problems going further. Their response was

"No we are a legit company and have to intention of acting that way. There is no set withdrawal rate, people have withdrawn 10 to 20k$ in a day without problems.".

So what do I get just a few days later? This.

I ask support if my account is being limited because it feels like I can't bet the amounts I used to. Their response is that they will check and come back to me. I now check if they have responded. And they have. They respond with this bullshit.

"As part of our ongoing efforts to ensure the integrity of our Sportsbook platform, your account has been restricted to limited bet amounts and sports betting winnings will no longer be eligible for withdrawal. These measures are implemented at the discretion of the platform and to reflect our commitment to upholding our Terms of Services.

1.4. Sportsbook platform reserves the right to make changes to the site, betting limits, payout limits and offerings.

3.3. Sportsbook platform reserves the right to refuse, restrict, cancel or limit any bet.

3.8. Maximum bet amounts on all sporting events will be determined by Sportsbook platform and are subject to change without prior written notice. Sportsbook platform also reserves the right to adjust limits on individual accounts as well."

Without ANY warnings, or ANYTHING. They literally steal my money from under my nose and locking my option to withdraw my money. If they dont want my business that's fine, give me a chance to withdraw what I have risked these last few days, AND EARNED, and don't steal my money like crooks. I have carefully asked these people before doing anything, to ensure that my money is safe and that they're not going to keep them from me. But here we are, locking my money away like thieves.

I can only beg and pray that you are able to help me with this, otherwise I've lost a lot of money to thieving crooks once again.

Hello rasmauz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Chips.gg Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• How much is your current casino balance?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!