Cherry Fiesta Casino - Player’s withdrawal has been delayed.

2 months have passed and I do not receive my withdrawal, support does not answer and the chat's only answer is to contact support.

Milad

Dear milad1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your email, milad1. Do I understand correctly that this was your first withdrawal attempt? Have you accumulated your winnings with or without an active bonus?

First withdrawal and not collected the winnings.

I never play with a bonus.

Milad

Could you please advise which payment method to withdraw your winnings have you opted for? Also, would you be so kind as to clarify what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

The withdrawal method is via bank account, there is no other option.

It was not possible to withdraw everything at once, so 500 euros is commuting, and the rest is still in the account

Thank you very much milad1 for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thanks

Hello milad1,

I looked at your complaint and will do my best to help you. I would like to invite Cherry Fiesta Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Cherry Fiesta Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.