Cherry Fiesta Casino - Player’s winnings have been cancelled.

Hi I was playing at cerry fiesta casino

and won 1045 EUR, first I received an email that they will process my withdrawal, after a while I received another email that they will not pay my winnings

Hello Sara,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please advise if you’ve accumulated your winnings with or without an active bonus? 

Have you been informed about the reason for this decision? Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi I have mail all information

Have you received them?

// Sara

Thank you very much Sara for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Sara!

From now on, I will take care of your complaint. In order to proceed I am now going to try to contact the representatives of Cherry Fiesta Casino to join this discussion and help us to resolve the issue.

Hey! What will happen if the casino does not respond

We would like to ask Cherry Fiesta Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.