HomeComplaintsChance Casino - Player is inquiring help.

Chance Casino - Player is inquiring help.

Amount: 50,000 Kč

Chance Casino
Safety Index:Very high
Submitted: 15 Feb 2022 | Case closed : 02 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from the Czech Republic is experiencing some issues with their balance. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

Hello, this is the second request for help regarding Casino Chance, which tells me that they fit everything about my account in terms of lost funds, but I know that it is different this year, about January I registered a change in my account around 50,000. I do not remember exactly the amount We have a register of players in the Czech Republic due to the authorities that pay social benefits so that the people who receive them cannot play for cash. I'm sure, but in January I was suddenly in the positive balance of the lost amounts, so I either had to win the Jackpot which did not withdraw the lost bets to the positive balance. they convinced themselves that everything is as I say at the moment I am in the letter balance of about 5000 CZK How is it possible Thank you for your help and I hope that this application will be clearer and clearer Thank you goodbye screenshots I enclose either in this or another email I do not know how it fits goodbye

Automatic translation:
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2 years ago

Dear luciejarosova916,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I apologize, but I have no idea what you are talking about.

Have you tried discussing this issue with the casino? Could you please send me all the relevant communication between you and the casino together with the screenshots you mentioned, so we can gather as much information as possible? My email address is kristina.s@casino.guru, or you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Dear luciejarosova916,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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