The player from the Czech Republic is experiencing some issues with their balance. We rejected the complaint because the player didn't respond to our messages and questions.
Chance Casino - Player is inquiring help.
Amount: 50,000 Kč
Chance Casino
Safety Index:Very highSafety Index
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9.0
Chance Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, this is the second request for help regarding Casino Chance, which tells me that they fit everything about my account in terms of lost funds, but I know that it is different this year, about January I registered a change in my account around 50,000. I do not remember exactly the amount We have a register of players in the Czech Republic due to the authorities that pay social benefits so that the people who receive them cannot play for cash. I'm sure, but in January I was suddenly in the positive balance of the lost amounts, so I either had to win the Jackpot which did not withdraw the lost bets to the positive balance. they convinced themselves that everything is as I say at the moment I am in the letter balance of about 5000 CZK How is it possible Thank you for your help and I hope that this application will be clearer and clearer Thank you goodbye screenshots I enclose either in this or another email I do not know how it fits goodbye
Automatic translation:
Public
Public
3 years ago
Dear luciejarosova916,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I apologize, but I have no idea what you are talking about.
Have you tried discussing this issue with the casino? Could you please send me all the relevant communication between you and the casino together with the screenshots you mentioned, so we can gather as much information as possible? My email address is kristina.s@casino.guru, or you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina
