CBet Casino - Player’s account has been closed after withdrawal issue.

Me contacté con el soporte aproximadamente cuatro veces. Las primeras dos veces fueron para preguntar por la demora en la resolución de mi reclamo, y en ambas ocasiones me aseguraron que estaba en proceso y que no debía preocuparme.

Sin embargo, al día siguiente, me desperté y descubrí que mi cuenta había sido bloqueada.

En mis dos últimos intentos de contacto, ni siquiera prestaron atención a lo que les escribí. Simplemente copiaron y pegaron el mismo mensaje, solicitando mis datos, y luego me informaron que mi cuenta estaba bloqueada permanentemente, siempre utilizando las mismas palabras.

Puedo aplicar múltiples textos normativos de mi país, incluyendo varios artículos de la Ley 17.250 (Ley de Defensa del Consumidor).

Además de ser una situación injusta, porque si hubiera perdido mi dinero en las apuestas, ustedes lo habrían retenido sin problemas, y eso sería considerado justo, por lo que no me habría quejado. Pero, en cambio, cuando uno gana, retienen los fondos, lo cual resulta claramente desequilibrado e injusto.

Espero tomen mi caso, no voy a descansar hasta conseguir justicia.

Gracias

Dear peterdecuadro,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with CBet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What was your complaint with the casino? I will be waiting for your reply patiently.

Best regards,

Nick

Dear Nick,

Thank you for getting back to me. I appreciate your assistance.

I played exclusively on the Football Roulette game by Pragmatic Play. Initially, I deposited $50, which I lost. I then deposited another $50, with which I managed to make some profit. I successfully withdrew $120, which gave me confidence to continue playing.

After continuing to play, I eventually reached a balance of around $2200. I decided to withdraw these funds, and everything seemed to be going smoothly. Support chat assured me that the withdrawal was being processed (I used Binance crypto for the withdrawal). However, the next day I woke up to find my account blocked without any explanation.

I am very frustrated by this situation, and I am prepared to take whatever measures are necessary to resolve it.

If you need more specific information, please let me know.

Best regards,

Peter Decuadro

Alguna noticia? Espero no entrar en la bolsa de los que le dicen lamentablemente no recibimos respuesta 😕

Dear peterdecuadro,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.