The player from Argentina's account was blocked while attempting to withdraw 205,000 pesos. The casino did not provide an explanation. We attempted to contact the casino but received no response, as they had a history of non-cooperation. Due to the casino's repeated lack of communication, the complaint was closed as unresolved. The casino's rating was negatively affected due to unresolved complaints.
CBet Casino - Player’s account has been blocked and funds confiscated.
Black points: 68
Amount: $205,000 ARS
CBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
CBet Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Translation
My account was blocked when I tried to withdraw a total of 205,000 pesos. I don't know why this happened, and it wasn't explained to me. They even blocked my Gmail account.
Automatic translation:
Public
Public
3 months ago
Dear Maxi2201,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you played - slots, live casino, sports betting, etc.?
- Was your account verified?
- Did you accumulate your winnings with or without an active bonus?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
3 months ago
Translation
I have played slot machines, some winnings were made with an active bonus
I verified myself as it has to be correctly until they asked for my ID and phone number.
Automatic translation:
Public
Public
3 months ago
Dear Maxi2201,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
