The player from Argentina had his casino account suspended after some winnings. A pending withdrawal of 221 USDT and 31,000 ARS was stuck due to the issue. The casino's customer support had provided a generic message and blocked the player from chat. The player confirmed he had received winnings from this casino before, but couldn't access his withdrawal history due to the account block. We had closed the complaint as 'unresolved' due to the casino's 'No Reaction Policy' and its history of ignoring attempts at mediation.
CBet Casino - Player's account closed with remaining funds.
Black points: 102
Amount: $320,000 ARS
CBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
8 months ago
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8 months ago
Translation
This casino, after I started winning, abruptly closed my account without any reason. There was a pending withdrawal of 221 USDT and 31,000 ARS in the account. When I tried to speak with customer support, they sent me a generic message and blocked me from the chat. First, they delayed my withdrawals and now this.
Automatic translation:
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8 months ago
Dear aebenega,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please advise if you've ever received any winnings from this gambling establishment? If possible, please post here a screenshot of your withdrawal history.
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
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8 months ago
I recieved winnings from this casino,and I cant post my withdrawal history because the casino blocked my account with money in it.
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8 months ago
Dear aebenega,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
