The player from Argentina had requested a withdrawal less than two weeks prior to submitting the complaint. His money hadn't been received yet. The Complaints Team had advised patience, as withdrawals could take some time to process, and offered to intervene if the player's account was verified, his game history checked, and his withdrawal approved by the casino, but he still hadn't received his winnings by 14 days since requesting the withdrawal. After some time, the player confirmed he had received his payment, leading us to mark the complaint as resolved.
CBet Casino - Player believes that their withdrawal has been delayed.
Amount: $85,501 ARS
CBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
CBet Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I placed a combined sports bet over 3 days ago that I won, but the payment has not been credited. I've contacted them over 3 times, only to be told that I must simply keep waiting and waiting.
Automatic translation:
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1 year ago
Dear francolinkiewicz11,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Dear francolinkiewicz11,
Have you received your withdrawal from the casino yet?
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1 year ago
Translation
Hello, no, I contacted them via email and from the page and they still haven't solved it, days ago they told me that my request is in high priority and that they are trying to solve the problem, but time keeps passing and nothing...
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1 year ago
Dear francolinkiewicz11,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
