The player's unable to play any game due a technical issue. The complaint was closed as the player stopped responding.
Casiplay Casino - The player's unable to play any game.
Amount: €20
Casiplay Casino
Safety Index:HighSafety Index
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8.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good day
I haven't been able to open a game for about a week. "The game Book of Dead was not finished, please press ok and finish the game"
After pressing ok nothing happens. I chatted 3 times and reported the problem. I'm always put off that it's a tech. There was a problem and that it would be fixed as soon as possible. But nothing happens. I can't find a button for my account either. so I can't cash out.
Automatic translation:
Public
Public
1 year ago
Hello esleemann007,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casiplay Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Do you have any real balance left on your casino account? What did the casino respond when you contacted them with this issue and when was the last time you spoke to them?
Looking forward to your answer.
Regards,
Nick
