The player from Finland has been waiting for three months to withdraw funds from the casino and has submitted nearly all requested documents. Despite this, the casino continues to reject his withdrawal requests, and he has not received a clear list of additional requirements after asking for one.
Casinoways - Player's withdrawal request is delayed.
Amount: €950
Casinoways
Safety Index:Very lowSafety Index
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3.0
Casinoways has a Safety Index of 3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
5d 22h 1m 32s
Case summary
yesterday
Public
Public
2 days ago
Translation
I have submitted nearly all the possible documents that a casino can require. Yet they continue to reject my withdrawal requests. I have also asked them to send me a clear list via email of what more they require for processing the withdrawal, but weeks have passed and I have not received any email from them.
Automatic translation:
Public
Public
yesterday
Dear aaki2003,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
- Could you please advise which documents you have already provided and when exactly you sent the last one?
- Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
aaki2003 has 5d 22h 1m 32s to reply
