The player from the United Kingdom faces difficulties with account verification.
Casinoways - Player's having verification issues.
Amount: £1,000
Casinoways
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
Casinoways has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 17h 34m 26s
Case summary
6 hours ago
Public
Public
6 hours ago
Dear Millie21,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Did you provide documents but they haven't been approved? Or are you experiencing issues with phone number verification?
I will be patiently waiting for your reply.
Best regards,
Kristina
Millie21 has 6d 17h 34m 26s to reply
