The player from the United Kingdom faced difficulties with account verification. The Complaints Team was unable to assist due to a lack of response from the player regarding the required information for further investigation. Consequently, the complaint was rejected.
Casinoways - Player's having verification issues.
Amount: £1,000
Casinoways
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.0
Casinoways has a Safety Index of 3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Dear Millie21,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Did you provide documents but they haven't been approved? Or are you experiencing issues with phone number verification?
I will be patiently waiting for your reply.
Best regards,
Kristina
