The player from New Zealand had a negative experience while playing a slot game, criticizing its low return to player (RTP) rate. The user was in disbelief that the game had passed the RTP test with gambling authorities. However, we had explained to the player that without any evidence proving that something unfair was going on, we could not proceed with the case. We had extended the timer for response by 7 days but the player did not respond, leading us to reject the complaint due to lack of further information.
CasinoVibes - Player criticizes low RTP rate of slot game.
Amount: NZ$80
CasinoVibes
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
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1 month ago
DONT EVER PLAY THIS GAME!!!! i was awarded 200 spins @ 40cents and it couldnt even give me 50% RTP i never thought id bag on a slot more than gates of olmypus but this is without a doubt, THE WORST SLOT I HAVE EVER PLAYED i have streaming footage of this sorry excuse for a pile of excrement if im allowed to link/upload im blown away a game could actually be this terrible how it passed RTP test with gambling authorities is WELL BEYOND ME!!!
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1 month ago
Dear mjayare6,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
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